My idea is simple: I want to build an AI tool that allows live voice conversion to be used in call centers. The voice and accent from both ways would be converted in to a local accent to facilitate comprehension between the speakers (both ways).
The technical side of this idea is a whole challenge on its own and there are many things to consider like if we should also localize expressions and the words the people are using.
There's one company that seems to be doing something similar but my approach will be different especially in terms of marketing.
Ultimately the goal is for the customer to first talk to a bot first that can take care of answering the most frequent questions. If the bot feels like the customer needs to talk to a human, then they can transfer to a representative.
The representative's voice will be the same as the bot so the customer won't even notice that they were transferred from a bot to a human...
I think this can really be beneficial in optimizing the operations of call centers.